Vragen over camping Les Cantarelles? Alle antwoorden staan hier
How to book the Les Cantarelles Campsite in Aveyron?
It is possible to book directly on our website, from the accommodation page or from the sidebar at the top of the page. You also have the option to book by contacting us at +33 (0)4 66 600 700.
What time can one arrive at the Les Cantarelles camping in Aveyron?
Our rentals are available from 4:00 PM and our camping sites are available from 2:00 PM.
Is it possible to arrive earlier on the day of arrival and enjoy the camping?
For insurance purposes, it is not possible to enter and enjoy the camping before the scheduled arrival time.
What time should we leave from Camping Les Cantarelles?
Our rentals must be vacated no later than 11:00am and our camping sites must be vacated no later than 12:00pm.
Is it possible to leave the rental or camping location later?
Outside July and August, it is possible to enjoy your rental or camping pitch for longer, subject to availability. Only the reception can authorize it.
The late departure rate is €35 for a rental and €8 for a camping pitch. This also allows you to enjoy the camping's facilities.
Can I arrive after the reception closes?
It is possible to arrive after reception closing time, but please let us know as soon as possible. You will find an envelope with your name at the entrance of the camping containing your access keys. We ask you to present yourself at the reception the day after your arrival at 9:00am. Please note that you can access the camping by car until 10:00pm.
How to contact Camping Les Cantarelles in Aveyron?
To get in touch with us, you can call us on 04 66 600 700, email cantarelles@koawa.com, chat on our website or visit our Facebook page.
Are animals allowed at the campsite?
Only dogs of category 3 are allowed on our camping grounds and in our rentals. Other animals are not allowed.
Can I choose my location?
You can let us know your location preferences, number or request side-by-side locations by phone or email. We will do our best to accommodate your request, but we cannot guarantee the exact location.
However, you have the option to book a specific location by choosing the "Location Preference" option for an additional fee of 40€.
What are the different payment methods available?
You can pay for your bookings by credit card on your customer space or by phone, by bank check or holiday checks sent to our correspondence address, as well as by bank transfer to the corresponding camping account.
Does Camping Les Cantarelles accept holiday vouchers?
Indeed, we ask that payment be received no later than 30 days prior to your scheduled arrival date.
Does Camping Les Cantarelles accept bank checks?
Indeed, we ask that payment be received no later than 30 days before the scheduled date of your arrival.
When should I settle my stay?
All reservations must be fully paid at least 30 days before the arrival date of your stay.
Can I cancel my stay at Camping Les Cantarelles?
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If the reservation is cancelled more than 30 days before the arrival date, we will refund the amounts paid, excluding the cancellation insurance and the processing fees, after deducting 20€ of cancellation fees.
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Between 30 and 21 days before the arrival date, we will keep 25% of the total amount of the stay, as well as the processing fees, the cancellation insurance and the cancellation fees of 20€.
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Between 20 and 11 days before the arrival date, we will keep 50% of the total amount of the stay, as well as the processing fees, the cancellation insurance and the cancellation fees of 20€.
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Less than 10 days before the arrival date, we will keep the full amount of the stay, including the processing fees and the cancellation insurance.
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In case of an insured loss, only the general conditions of the latter apply.
Can I subscribe to an insurance?
It is possible to subscribe to the cancellation insurance at the time of booking, before the payment of the deposit. The amount of the cancellation insurance corresponds to 3.7% of the total amount (excluding handling fees).
What is the price of the processing fees?
The processing fees are 10€ per reservation.
What is the price of the tourist taxes?
The rate of tourist taxes varies depending on the campground. Tourist taxes are included in the total price of your reservation.
What does the capacity of the rental mean?
The accommodation capacity refers to the maximum number of people that can be accommodated in the accommodation. All people, including babies, are included in this accommodation capacity.
Are Koawa Campsites approved by VACAF?
Our campsites are not approved by VACAF.
Do you take the OCCYGENE card?
We do not accept the OCCYGENE card as a payment method for your reservation.
Are rentals provided with sheets and towels?
No, sheets and towels are not included in our rentals, except for the Prestige, Luxe, Zenzilot and Ilot Bleu categories where sheets only are included.
You can bring your own, or rent them for 16€ for a double sheet kit, 9€ for a single sheet kit.
We don't rent towels
What is the size of the camping sites?
Our camping sites have an area between 80 and 100m².
Do you offer any accessible accommodation for people with reduced mobility?
At some of our campsites, such as Château de Rochetaillée, Bontemps, Gorges du Chambon and Colporteur, we have adapted facilities for people with reduced mobility. You can find the mention "PMR" in the name of the corresponding accommodation.
Are swim shorts allowed in aquatic areas?
For hygiene reasons, swim shorts as well as any other long and loose clothing are not allowed in our aquatic areas.
Can I access the pool without staying at the campsite?
Access to our aquatic spaces is reserved for those who have made a reservation in our camping.
Are there any services closed during low season?
In low season, that is April, May, June and September, some of our campings do not offer catering or entertainment services. The opening dates are available on our website in the "Animations" and "Our Services" tabs.
What types of activities does Koawa Camping offer?
To learn about the various activities available at your Koawa camping, please refer to the category it belongs to: Zen'awa, Cool'awa, or Fun'awa.
You can find more information about these categories in the "Activities" tab.
Are visitors allowed on the camping?
Visitors are allowed at the campsite for €5 per visitor per day. However, they are not allowed to sleep in the rentals or access the water area.